Customer Care Representative

₱25K[Monthly]
On-site - PasigFull-time1-3 Yrs ExpHigh/Senior High School
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Job Description

Team PlayerSchedulingSalesforceProblem SolvingCustomer ServiceEnglish LanguageDigital MarketingBack Office SupportPeople SkillsOrganizational Skills

Description

Job Title: Customer Care Representative


Job Summary:

Provide exceptional customer service, resolving inquiries, and addressing concerns via phone, email, chat, or in-person. Ensure customer satisfaction, loyalty, and retention.


Key Responsibilities:


Customer Interaction:

  1. Respond to customer inquiries promptly and professionally.
  2. Resolve issues efficiently, escalating complex problems to supervisors.
  3. Provide accurate product/service information.
  4. Offer personalized solutions, recommendations, and alternatives.


Communication:

  1. Maintain clear, concise, and friendly communication.
  2. Active listening, empathy, and conflict resolution.
  3. Clarify customer concerns, asking relevant questions.


Problem-Solving:

  1. Troubleshoot and resolve customer complaints.
  2. Collaborate with internal teams (e.g., sales, technical) for resolution.
  3. Propose solutions, implementing corrective actions.


Documentation:

  1. Accurately log customer interactions in CRM/database.
  2. Update customer records, ensuring data integrity.
  3. Maintain records of resolutions, feedback, and suggestions.


Quality Assurance:

  1. Adhere to quality standards, procedures, and policies.
  2. Participate in quality improvement initiatives.
  3. Identify areas for process enhancements.

Requirements

  1. High school diploma or equivalent.
  2. 1-2 years of customer service experience.
  3. Excellent communication, problem-solving, and interpersonal skills.
  4. Ability to work in a fast-paced environment.
  5. Basic computer proficiency , Microsoft Office).

MEL CARDINEZ

Wellness First Naturopathic CompanyOwner

Active today

Working Location

5th floor Unit 521, Wellness First. 521, 5th floor Hub B One Oasis Condominium, Ortigas Ave, Pasig, 1608 Metro Manila, Philippines,5th floor Unit 521,Pasig,Philippines

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Employee of the Month Award

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth

  • Time Off & Leave

    Birthday Leave

Posted on 05 November 2024

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