Join our dynamic team at Peak Outsourcing and make a difference in the lives of our customers! We're seeking passionate and customer-oriented individuals to join our Customer Experience team in Makati.

As a Customer Service Representative, you'll play a vital role in providing exceptional support to our clients. You'll handle inbound inquiries, resolve issues, and build strong relationships with customers.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat
• Resolve customer issues efficiently and effectively
• Provide accurate and helpful information to customers
• Upsell products and services to enhance customer satisfaction
• Maintain accurate records of customer interactions

• At least 6 months to 1 year of experience in a BPO setting
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution skills
• Ability to multitask and work under pressure