• Represent Best Reliable Resources as a Call Center Agent, serving customers in our Shopping & Retail sector.
• Assist with inquiries, product issues, and support via phone, email, and chat, ensuring a high level of customer satisfaction.
• Process orders and handle complaints efficiently and professionally, maintaining the brand's reputation.
• Work in a dynamic team environment to meet and exceed service goals.
• Participate in training sessions to stay updated on product knowledge and industry trends.

Experience Level:

• Less than 1 year of experience in a call center or customer service role preferred, but not required.

Skills and Competencies:

• Excellent customer service skills and the ability to handle inquiries efficiently.
• Strong communication skills with proficiency in spoken and written English.
• Must be a team player, able to work collaboratively with others.

Responsibilities and Duties:

• Respond to customer inquiries via phone, email, or live chat.
• Resolve customer issues in a timely and professional manner.
• Document all call information according to standard operating procedures.

Working Conditions:

• Will be required to work in shifts to cover various time zones.
• Work location may involve a fast-paced and noisy call center environment.

Qualities and Traits:

• Patient and empathetic with a customer-oriented mindset.
• Must be able to maintain composure in stressful situations.
• Should exhibit strong problem-solving skills and attention to detail.