The Operations Manager plays a critical role in ensuring the smooth running of a company's operations. The individual in this position will plan, direct, and coordinate the organization's operations to improve efficiency, performance, and profitability. This includes managing daily operations, monitoring processes, implementing strategies, and ensuring that all departments work together cohesively.

Key Responsibilities:

1. Operational Efficiency:

• Manage and streamline day-to-day business operations to ensure efficiency.
• Implement best practices to improve production, reduce costs, and ensure compliance with policies.
• Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of operational processes.
• Identify and troubleshoot operational issues, making improvements where necessary.

1. Strategic Planning:

• Collaborate with senior management to develop and execute short-term and long-term operational strategies.
• Forecast resource requirements and manage operational budgets.
• Analyze financial data, including profit and loss statements, to make informed business decisions.

1. Team Leadership:

• Supervise, mentor, and train employees, fostering a positive team environment.
• Assign duties and responsibilities to staff and ensure all employees are aligned with company goals.
• Conduct performance reviews and provide feedback to improve team performance.

1. Supply Chain & Inventory Management:

• Oversee supply chain, procurement, and inventory management processes.
• Collaborate with suppliers and vendors to ensure timely delivery of materials and products.
• Optimize inventory levels to reduce waste while ensuring adequate stock for operations.

1. Process Improvement:

• Continuously evaluate operational processes and systems, identifying areas for improvement.
• Implement lean methodologies or other process improvement techniques to enhance operational performance.
• Drive initiatives to automate or streamline operations using technology and software tools.

1. Compliance & Quality Control:

• Ensure operations comply with industry regulations, safety standards, and legal requirements.
• Monitor product and service quality, and implement corrective actions as needed.
• Maintain and enforce health and safety protocols.

1. Project Management:

• Lead and manage operational projects, ensuring completion within scope, time, and budget constraints.
• Coordinate between departments to achieve project objectives.

1. Customer Satisfaction:

• Collaborate with the customer service department to ensure client satisfaction.
• Address customer concerns related to operations and work to improve service levels.

Qualifications & Skills:

• Education: Bachelor's degree in Business Administration, Operations Management, or related field. A Master's degree or MBA is a plus.
• Experience: 3-5 years of experience in operations management, production, or a related field.
• Leadership: Proven experience in leading teams and managing cross-functional departments.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Familiarity with operations management software, ERP systems, and Microsoft Office Suite.
• Knowledge: In-depth understanding of supply chain, production, quality control, inventory, and logistics processes.