Manager, Network Operations

As part of our continued expansion, we are hiring a regional Network Operations Manager in Manila, Philippines to join our growing Network Leadership team. The successful candidate will manage a team of Network Engineers in the Asia-Pacific region.

This position is critical in maintaining the daily operations of Continent8’s global backbone network, IP Transit and Internet eXchange (IX) uplinks and NNIs to other network providers while supporting our high value customers with very high expectations. While the primary objective of the role will be to maintain operating stability, working directly with the other regional Network Operations Managers, you will also be challenged to standardize our support practices and procedures and the development of automation workflows where necessary, in order to increase agility, efficiency and accuracy of the provisioning and documentation of customer services and the deployment of network changes.

The position is technical by nature and will also require people management, people development and resource planning skills to deliver the company’s expansion plans. This role requires a high degree of autonomy, independence, ownership and responsibility with prior experience of working in operations for an Internet Service Provider.

The Role

As a Network Operations Manager, you will be responsible for:

• The overall availability and performance of the C8 Global Backbone network and associated networks and services. · Maintain network availability while delivering new customer network services.
• Managing resources while working with project managers to deliver key goals.
• Reviewing completed tasks to ensure compliance with design, standards and billing.
• Acting as a point of contact for all team members to escalate to for technical advice and guidance and provide Network Level 3 support as require.
• Overviewing 3rd party maintenance activity, incidents and support provided by our hardware vendors and service providers and working with our Vendor and Circuit Provider managers to ensure high levels of uptime and support are maintained.
• Supporting the wider Network Operations team to provide 24/7 support and participate with peers in resolving major network incidents.
• Managing the 24/7 support rotation, ensuring that there is enough resource to support the C8 Global Backbone at any given time.
• Building a strong relationship with other Regional Network Operations Managers and Leaders and other Heads of Department to achieve company goals and deliver an aligned technical strategy
• Working with the Network Deployment, Network Security, Network Engineering, Support, DevOps and SysOps teams to achieve company goals and our technical strategy.
• Interfacing with Product, Sales and Customers to ensure collaboration and excellent customer satisfaction is achieved.
• Enhancing a team culture of continuous learning and development with a focus on operational excellence.
• Performing periodic risk assessments and correcting non-compliance issues as they arise.
• Defining new practices and continuous review of the teams provisioning processes and methodologies.
• Defining and reporting team KPIs, metrics and OKRs and aligning them with the rest of the Network group.

• An honors degree in a relevant subject but preferably a masters degree or equivalent experience and knowledge.
• Certification with Cisco, Juniper or other vendors to the standard of CCNP (SP) or JNCIS-SP/JNCIP-SP or equivalent.
• Experience of managing a team of technical personnel and stakeholders.
• 10 yrs+ experience of working in and 5 yrs+ managing an internet service provider environment. · Experience of complex routing scenarios as can be experienced by ISPs with multiple uplinks to Tier1 providers in multiple geographical locations.
• Detailed understanding of large-scale IP/MPLS backbone network and the protocols used to manage them.
• Experience and knowledge of Ansible playbooks and Python programming or equivalent is desirable.
• Strong knowledge of ITIL standards is desirable.
• Practical experience of change management, procedures and processes in large corporate environments.

Attributes:

• Comfortable working with ambiguity in assisting team members to solve complex technical problems.
• Natural leadership skills and an instinct to maintain high standards within team members.
• Excellent communication skills and the ability to articulate technical issues to non-technical or less technical personnel, managing expectations of staff and customers.
• A strong sense of ownership when dealing with operational emergencies or customer incidents and a desire to implement continuous improvement programs.
• Comfortable working in a critical operational environment where even a few minutes of outage or increased latency can have a high financial impact to customers.