Seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. 

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions. 

This individual should have solid technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions
• This role will require you to report 3x onsite and 2x WFH.

• Computer Science, Information Systems or security certification from a recognized institution or 2 years of proven relevant professional experience in a similar position
• Good understanding of:
• IT and System administration
• Networking and data transport and encryption
• Cloud infrastructure, Machine, network and services virtualization
• Security concepts and methodologies

Preferred

• Previous experience as a technical support agent/engineer
• Identity Management platforms
• Cloud infrastructure, business applications and distributed services
• Relational databases (especially MS-SQL 2014 and above) and SQL language proficiency
• .NET applications
• PowerShell, Bash or other OS scripting languages
• Programming and scripting languages
• Web and application servers (IIS, Apache, Tomcat)
• at least 5 years of experience in Linux and/or UNIX back-end systems

Personal traits and skillset

• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages is a plus.
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail
• Prior or current security clearance - a plus