• Provide first-line technical support for hardware and software issues, including troubleshooting computers, printers, network connections, and other devices.
• Help employees with some of their more basic computer needs like setting up new users and managing backup, security passwords;
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality;
• Install, configure, and maintain hardware and software, including operating systems, business applications, security tools, and more.
• Assist in the maintenance and administration of network systems (LAN/WAN), including switches, routers, and firewalls.
• Monitor and implement security best practices, including the management of firewalls, and antivirus programs.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work;
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule;

·        Create and maintain detailed documentation for system configurations, changes, and troubleshooting procedures.

• Assist with upgrading software and ensuring systems are up-to-date with the latest security patches.
• Identify computer or network equipment shortages and place orders;
• Work closely with other teams and departments to resolve IT-related issues and provide technical expertise.
• Investigate and diagnose network problems, collecting IT usage stats, make recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions; and
• Perform other duties/tasks as directed by the top management deemed necessary for the company.

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Excellent problem-solving and troubleshooting skills.
• Experience with remote desktop applications and help desk software.
• Excellent interpersonal skills.
• Good written and verbal communication.