Join Tech Mahindra as a Customer Service Representative for our Logistics Account! We are looking for individuals with excellent communication skills and a passion for delivering top-notch customer service. Whether you have experience in a call center or come from the hospitality industry, or a fresh prospect without experience, this is your chance to be part of a dynamic team in a growing sector. Take the next step in your career with us and enjoy exciting opportunities for growth and development!

Work Setup: Onsite

Shift: Night Shift

Responsibilities:

• Handle inbound and outbound customer inquiries with professionalism and efficiency.
• Assist customers with tracking shipments, resolving delivery issues, and answering product or service-related questions.
• Provide accurate and timely information to ensure customer satisfaction.
• Collaborate with other departments to address complex customer concerns and ensure smooth logistics operations.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Uphold company standards for customer service, ensuring a positive and seamless experience for each interaction.

• Must be a Senior High School Graduate or a High School Graduate (Old Curriculum)
• Strong customer service skills with a focus on active listening, empathy, and problem-solving.
• Motivated, driven, and able to thrive in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and remain organized under pressure.
• Familiarity with logistics, supply chain, or shipping processes is a plus.