Customer Service Representative

₱20-25K[Monthly]
On-site - CebuFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

English LanguageCustomer ServiceProblem SolvingTeam PlayerCall CentreTechnical Skills

Description

25K Completion Bonus for UK Telco Account - No Experience Required


Join Tech Mahindra's UK Telco Account as a Customer Service Representative and provide world-class support to customers! We are seeking driven individuals with excellent communication skills and a passion for delivering a great customer experience. If you're looking to grow your career and make a real difference, this is the role for you!


Work Setup: Onsite

Shift: Mid Shift


Responsibilities:

  • Assist customers with inquiries regarding telecommunications services, billing, and account management.
  • Provide solutions to customer concerns and issues in a timely and professional manner.
  • Maintain detailed records of customer interactions and transactions.
  • Offer guidance on product features and updates, ensuring customers maximize their usage.
  • Collaborate with internal teams to resolve escalated concerns and improve service delivery.
  • Deliver exceptional customer service by understanding customer needs and providing personalized solutions.

Requirements

  • Preferably at least 6 months of customer service experience, preferably in a telecommunications or BPO setting.
  • No experience is welcome to apply.
  • At least a Senior High School Graduate or a High School Graduate (Old Curriculum)
  • Excellent communication skills with the ability to listen actively and respond with empathy.
  • Strong multitasking and organizational skills, with attention to detail.
  • Ability to adapt to evolving customer needs and telecommunications services.
  • A team player with a positive attitude and a willingness to learn.
  • Familiarity with telecommunications systems is an advantage but not required.



Get a 25K Completion Bonus when you start within November 2024 for our UK Telco Account.

Key selling points

25K Completion Bonus

No Experience Required

Professional Development

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Working Location

6th Floor, eBloc 3, V. Padriga St, Apas, Cebu City, 6000 Cebu, Philippines

Posted on 02 November 2024

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