SUMMARY

The ideal candidate is responsible for overseeing and managing all aspects of customer service within the Department Store with a primary focus on delivering customer experiences. This includes developing and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.

KEY RESPONSIBILITIES

• To develop and implement strategies to enhance customer satisfaction and loyalty.
• To ensure that the store's customer service operations run smoothly and efficiently.
• To foster positive and welcoming atmosphere for customer.
• To be able to take ownership of tasks and proactively seek out opportunities for improvement.

• Bachelor's Degree in Business Administration, Management or any related field.
• Minimum of 7 years or more relevant experience; with at least 3 - 5 years demonstrated leadership roles in a managerial capacity.
• Have experience managing customer service across multiple channels (e.g. in-store, online, mobile).
• Relevant license and certifications