Techno Planet Customer Service Representative (CSR)

Customer Service Representative (CSR)

₱5-10K[Monthly]

On-site - AlbayFull-timeNo Exp RequiredDiploma

Job Description

Customer ServiceCustomer Service SkillsCustomer Service OrientedProblem SolvingTechnical SkillsTeam PlayerEnglish LanguageAccount ManagementCall Centre

Description

Customer Support: Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.
Issue Resolution: Address and resolve customer complaints and concerns efficiently, escalating complex issues to higher management when necessary.
Product Knowledge: Maintain a thorough understanding of the company’s products or services to provide accurate information and guidance to customers.
Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
Documentation: Accurately document customer interactions, feedback, and transactions in the company’s CRM system.
Follow-Up: Conduct follow-up calls or messages to ensure customer satisfaction and resolve any remaining issues.
Team Collaboration: Work with other team members to improve service processes and share insights to enhance customer experience.
Training and Development: Participate in training sessions to stay updated on new products, services, and customer service best practices.

Requirement

Education: High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
Experience: Previous experience in customer service or a related field is preferred but not always required.
Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
Technical Skills: Proficiency with computer systems, CRM software, and Microsoft Office Suite (Word, Excel, Outlook).
Attention to Detail: Ability to accurately document information and follow procedures.
Interpersonal Skills: Strong interpersonal skills with the ability to work well in a team environment and build positive relationships with customers.
Time Management: Ability to manage time effectively, handle multiple tasks simultaneously, and meet deadlines.
Adaptability: Willingness to adapt to new processes, technologies, and changing customer needs.