We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

WHY YOU'LL LOVE WORKING HERE 

• Dayshift 
• HMO with two free dependents on day 1 
• 14th month pay 
• Sick Leave credits are convertible to cash 
• Paid Birthday Leave 
• Competitive Employee Referral Program (ERP). 

WHY YOU'LL LOVE THE CAMPAIGN 

• Get up to 27,500 Signing Bonus*
• Great Culture! Top three in Australia's Best Places to Work for three years in a row (2021–2023) 
• Certified Great Place to Work (2024) 
• Consecutive days off 
• Daily incentives and prizes 
• Monthly uncapped commissions 
• Weekly and Monthly RnR (Rewards and Recognition) 
• Prioritising internal growth and promotion 
• Chance to travel overseas as part of our high achiever's program 
• Learning and Development program for career growth 
• Regular sales development training done by an external company 
• Team building events and activities 

You are a Customer Retention Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: 

• Explaining the key benefits with potential client 
• Handling customers objections 
• Meeting and exceeding daily, weekly and monthly KPIs 
• Making outbound / inbound phone calls 

In a nutshell, you have won the day when you make customers happy with your best and excellent service!  

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Retention Specialist, you can perform well if you have: 

• 2 years of Retention experience in a BPO setting 
• Good to excellent English communication skills 
• Willing to Work Onsite 

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact. 
• Passion: Be positive, bring passion and energy. 
• Transparency: A transparent team can help each with other.