We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

WHY YOU'LL LOVE WORKING HERE  

• Dayshift 
• HMO with two free dependents on day 1 
• 14th month pay 
• Sick Leave credits are convertible to cash 
• Paid Birthday Leave 
• Competitive Employee Referral Program (ERP). 

WHY YOU'LL LOVE THE CAMPAIGN  

• Great Culture! Top three in Australia's Best Places to Work for three years in a row (2021–2023) 
• Certified Great Place to Work in Australia (2024) 
• Consecutive days off 
• Monthly incentives and prizes 
• Monthly RnR (Rewards and Recognition) 
• Prioritising internal growth and promotion 
• Learning and Development program for career growth 
• Team building events and activities 

A SNAPSHOT OF YOUR ROLE 

• Answering chats or emails from customers. 
• Ensuring the job requests are screened and invited to the correct businesses.  
• Collaborating with other teams and Sydney Stakeholders  
• Handling customers feedback and complaints 

A BIT ABOUT YOU 

• At least 2yrs of CSR and/or Backoffice (Email, Chat and/or Admin) experience in a BPO setting.  
• Good communication skills 
• Willing to work onsite 

WHAT WE VALUE 

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact. 
• Passion: Be positive, bring passion and energy. 
• Transparency: A transparent team can help each with other.