Call Center Representative

₱15-20K[Monthly]
On-site - PasigFull-time<1 Yr ExpBachelor
Share

Job Description

Customer ServiceStrong Work Ethic

Description

  • Manage large volumes of inbound and outbound calls efficiently.
  • Identify customers’ needs and clarify information.
  • Build sustainable relationships and engage customers through excellent service.
  • Document all call information according to standard operating procedures.
  • Meet personal/team qualitative and quantitative targets.

Requirement

  • Educational Qualifications: Bachelor's degree from a recognized institution.
  • Experience Level: Less than 1 year of experience in customer service or related field.
  • Skills and Competencies: Excellent communication and interpersonal skills, proficiency in handling computer and telephone systems, ability to handle stressful situations calmly and with a problem-solving attitude.
  • Responsibilities and Duties: Respond to customer inquiries, manage and resolve customer complaints, provide product and service information, and document customer interactions. Maintain customer satisfaction ratings based on explicit criteria set by the company.
  • Working Conditions: Work within a busy call center environment, adhere to a strict schedule, and be prepared to work in shifts that may involve evenings, weekends, or holidays.
  • Qualities and Traits: Possess a strong work ethic, show initiative, demonstrate reliability, maintain patience and politeness, especially under pressure, and have a customer-oriented approach to service delivery.

Mica A

Sourcing LeadStaffing co.

Working Location

1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

Posted on 11 September 2024

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.