About the Assignment:

1. Provide customer support to Grab customers in the Philippines.

2. Build and maintain good relationships and community building efforts with Grab’s customers

3. Guiding our customers in using Grab mobile application, with a primary focus on ALL Grab services

4. Manage product and service enquiries and any customer issues arising from our customers

Possible Tasks:

1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers

2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face

3. Any possible tasks provided by the Assignment Manager related to the given main tasks

1. At least 1-3 years working experience in Customer Service (Preferably)
2. Vocational Course, College undergraduate can apply
3. Experience in Voice, Email and Chat
4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino