Call Center Representative

₱15-20K[Monthly]
On-site - TaguigFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

English LanguageCustomer Service

Description

  • A customer service representative (CSR) interacts with customers to help them, answer questions, and resolve issues. They may work through a variety of channels, such as phone, email, chat, or social media.
  • Here are some responsibilities of a customer service representative:
  • Answer questions: Listen to customers' concerns and questions and provide answers
  • Provide information: Offer information about products and services
  • Take orders: Process orders, calculate charges, and handle billing or payments
  • Review accounts: Review customer accounts and make changes if needed
  • Handle complaints: Manage complaints and resolve conflicts
  • Record interactions: Keep records of customer interactions and actions taken
  • Refer customers: Refer customers to supervisors or more experienced employees
  • Generate leads: Generate sales leads that can develop into new customers
  • Recommend products: Recommend products or services to management by analyzing customer needs
  • Prepare reports: Prepare product or service reports by analyzing customer information
  • Some skills that are important for a customer service representative include:
  • Empathy, Communication, Collaboration, Adaptability, Problem-solving, Listening, Organization, Attention to detail, Patience, and Stress tolerance

    • Requirements

    At least Sr / High School Graduate

    With Excellent English Communication (Oral and Written)

    Open for No BPO Experience

    Shiela ann Rogando

    recruiter JetSon Manpower Agency

    Working Location

    Bonifacio Global City. Bonifacio Global City, Taguig, Metro Manila, Philippines,Taguig,Philippines

    Benefits

    • Government Mandated Benefits

      13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

    • Insurance Health & Wellness

      Health Insurance, Life Insurance, HMO

    Posted on 04 December 2024

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    JetSon Manpower Agency

    Unfinanced / Angel

    101-500 Employees

    Recruitment Firm

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