Call Center Representative - Hotel Reservation Account
Alorica
Job Description
Description
- Handle customer inquiries.
- Provide accurate information and solutions to customer issues.
- Maintain a high level of professionalism and empathy.
- Document interactions and update customer records.
- Collaborate with team members to enhance service quality.
- Meet performance metrics and contribute to team goals.
Requirements
- Job Title: Call Center Representative
- Educational Qualifications: At least a High/Senior High School degree.
- Experience Level: No experience required; training provided.
- Skills and Competencies: Strong customer service skills, proficiency in English, and familiarity with the sales pipeline.
- Responsibilities and Duties: Assist customers, manage inquiries, and process sales.
- Working Conditions: Fast-paced team environment; may require shift work.
- Qualities and Traits: Excellent communication, patience, and adaptability.
Christine Marie Tuazon
RecruiterAlorica
High response rate
Working Location
5th Floor, Southgate Mall. 2258 Chino Roces Ave, Makati, Metro Manila, Philippines
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Care On-Site, Health Insurance, Life Insurance, HMO
Perks Benefits
Gym Membership, Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Vacation Leave
Posted on 27 November 2024
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Alorica
Series C
>1000 Employees
BPO & Call Center
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