• Ability to communicate in a clear and effective manner with the customer.
• Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customer’s issue.
• Problem solving skills to identify root cause to accurately recommend solutions.
• Effective negotiation and ability to overcome customer objections.
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Able to work flexible work schedule, required weekends and holidays as needed.
• Meet productivity and call quality standards as set by the business.
• Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process.
• Dispute resolution and customer escalation process to be followed consistently.
• Set daily goals with assistance of supervisor.
• Adhere to all guidelines and requirements as set forth by individual clients.
• Achieve different Key Performance Metrics as by the operations management team.

Education:

• Senior High School (Required)
• Night shift
• Inbound Collections account (voice)
• Work Onsite set-up

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)