Call Center Agent

₱20-25K[Monthly]
On-site - Quezon CityFull-time1-3 Yrs ExpBachelor
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Job Description

English LanguageTeam PlayerCustomer ServiceProblem SolvingStrong Work EthicCall Centre

Description

  • Answer incoming calls and respond to customer inquiries.
  • Provide product and service information to customers.
  • Resolve customer complaints and issues efficiently.
  • Document all interactions in the CRM system.
  • Maintain a positive attitude and deliver exceptional customer service.
  • Work in a fast-paced environment as part of a team.

Requirements

  • Educational Qualifications: A Bachelor's degree is required in any field.
  • Experience Level: 1-3 years of experience in a call center or customer service role.
  • Skills and Competencies: Proficiency in English, teamwork, customer service excellence, problem-solving abilities, and a strong work ethic.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information while maintaining quality standards.
  • Working Conditions: Fast-paced environment with potential shifts including evenings and weekends.
  • Qualities and Traits: Strong communication skills, empathy, patience, adaptability, and a positive attitude.

Mica A

Sourcing LeadStaffing co.

Active today

Working Location

1234, Libis. Libis, Quezon City, 1800 Metro Manila, Philippines

Posted on 27 November 2024

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