Job Description
English Language
Customer Service
Scheduling
Problem Solving
Strong Work Ethic
Technical Skills
Team Player
Description :
- Effectively manage large volumes of incoming calls and customer inquiries.
- Identify and assess customers' needs, resolve issues, and achieve satisfaction.
- Build sustainable relationships and trust through open communication.
- Record customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Act as a brand ambassador reflecting the company's values and professionalism.
- Maintain a high level of product knowledge to assist customers effectively.
Requirements :
Educational Qualifications:
- Minimum of High/Senior High School degree
Experience Level:
- No previous experience required
Skills and Competencies:
- Proficient in the English Language
- Proven customer service proficiency
- Effective scheduling abilities
- Strong problem-solving skills
- Technical skills relevant to customer service
- Ability to work well in a team environment
Responsibilities and Duties:
- Address customer inquiries and issues professionally
- Schedule appointments and manage customer accounts as needed
- Collaborate with team members to improve service delivery
- Maintain a high level of product knowledge to assist customers
Working Conditions:-
- Office or call center environment- Full-time with potential shift requirements
Qualities and Traits:
- Exhibits a strong work ethic and reliability
- Displays patience and empathy toward customer concerns
- Demonstrates adaptability in a dynamic work setting
Online
Preview
Benefits
Performance Bonus
HMO
Maternity & Paternity Leave
Sick Leave
Vacation Leave
Free Meals
Sleeping Quarters
Training Subsidy
Employee of the Month Award
Incentives
Job Training
13th Month Pay
Employee Loan
Pag-Ibig Fund
Paid Holidays
Philhealth
SSS/GSIS
Working Location
1234, Libis. Libis, Quezon City, 1800 Metro Manila, Philippines