Call Center Agent
Job Description
Description
- Answer incoming calls and respond to customer inquiries.
- Manage high-volume inbound and outbound calls efficiently
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely manner.
- Meet and exceed performance metrics and targets.
- Document all interactions and maintain detailed records.
- Collaborate with team members to enhance service delivery.
Requirement
- High school diploma or equivalent; further education is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and customer service software.
- Ability to work in a fast-paced environment.
ZAPM HR
ZA Property Management Inc./Hotel Herencia 625HR Assistant
Active today
Working Location
3rd floor, 1527 Rizal St. 1527 Rizal St, Daraga, Albay, Philippines
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave
Posted on 07 October 2024
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