Call Center Agent
Job Description
Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirement
- Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma
Shiela ann Rogando
recruiter JetSon Manpower Agency
Working Location
Silver City. Frontera Dr, Pasig, 1609 Metro Manila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Posted on 02 October 2024
Explore similar jobs
See moreCall Center Agent
XMC BPO ManilaOn-site - PasigNo Exp RequiredHigh/Senior High SchoolFull-time
₱15-25K[Monthly]
Melba BasHR Recruiter
Call Center Agent - Local
Mindbridge Resources CorporationOn-site - PasigNo Exp RequiredBachelorFull-time
₱15-20K[Monthly]
Lara Jean TerecRecruitment Associate
Call Center Agent | BPO | Voice/Nonvoice
Staffing co.On-site - Pasig<1 Yr ExpBachelorFull-time
₱25-30K[Monthly]
Mica ASourcing Lead
Apply Now Call Center Agent Position
Neksjob PhilippinesOn-site - Pasig<1 Yr ExpHigh/Senior High SchoolFull-time
₱15-20K[Monthly]
Apply NeksjobRecruiter
Start ASAP! Call Center Agent - MASS HIRING
Foundever™On-site - MandaluyongNo Exp RequiredHigh/Senior High SchoolFull-time
₱20-40K[Monthly]
Rae Vienne LauroraRecruiter
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.