Call Center Agent | BPO | Voice/Nonvoice

₱25-30K[Monthly]
On-site - PasigFull-time<1 Yr ExpBachelor
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Job Description

English LanguageCustomer Service

Description

  • Handle inbound and outbound calls with a professional demeanor
  • Address customer inquiries and concerns promptly and efficiently
  • Manage customer accounts and process orders or adjustments
  • Maintain a high level of product and service knowledge
  • Meet personal/team targets and call handling quotas
  • Document all call information according to standard operating procedures
  • Work with colleagues to ensure excellent customer service

Requirement

  • Educational Qualifications: Minimum requirement of a Bachelor's degree.
  • Experience Level: Entry-level candidates are encouraged to apply.
  • Skills and Competencies: Proficiency in the English language and excellent customer service skills.
  • Responsibilities and Duties: Handle incoming calls and customer inquiries, provide information and assistance, resolve issues and complaints, maintain customer satisfaction.
  • Working Conditions: Fast-paced office environment, required to adhere to schedules and manage multiple tasks.
  • Qualities and Traits: Strong communication skills, patient, empathetic, adaptable, problem-solving ability, and able to work under pressure.

Mica A

Sourcing LeadStaffing co.

Working Location

1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines

Benefits

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance

  • Professional Development

    Job Training

  • Time Off & Leave

    Vacation Leave

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Posted on 14 September 2024

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