Neksjob Philippines Apply Now Call Center Agent Position

₱15-20K[Monthly]

On-site - PasigFull-time<1 Yr ExpHigh/Senior High School

Customer ServiceCall CentreStrong Work EthicPeople SkillsInterpersonal SkillsProblem Solving

Address customer inquiries and provide solutions in a courteous and professional manner.
Maintain knowledge of products, services, and policies to efficiently resolve issues.
Document interactions, transactions, and feedback accurately in the system.
Achieve performance metrics to ensure quality and targets are met.
Work collaboratively with team members to contribute to a positive work environment.

Educational Qualifications: Minimum of a High School diploma or equivalent; Senior High School degree preferred.
Experience Level: Entry-level position, less than 1 year of experience required, training will be provided.
Skills and Competencies: Exceptional customer service skills, proficiency in a call center environment, strong work ethic, excellent people and interpersonal skills, and effective problem-solving abilities.
Responsibilities and Duties: Handle customer inquiries and complaints, provide product/services information, resolve any emerging problems, achieve customer satisfaction, and maintain customer records by updating account information.
Working Conditions: Fast-paced call center environment, must be willing to work in shifts, with extended hours as needed, and be able to manage stress.
Qualities and Traits: Empathetic and patient personality, strong communication skills, ability to work as part of a team, adaptability to various customer situations, and commitment to maintaining confidentiality.