Responsibilities:

• Lead and inspire a team of professionals, fostering a culture of innovation and excellence
• Set clear objectives and KPIs for team members
• Provide guidance, mentorship, and professional development opportunities
• Acquire new clients through effective sales pitches and presentations
• Manage and nurture client relationships to ensure their success and satisfaction
• Identify opportunities for upselling and cross-selling UTAK POS products and services
• Collaborate with third parties to develop strategic partnerships that enhance our offerings
• Negotiate and execute partnership agreements that drive business growth
• Generate original ideas and initiatives to expand our client base and improve departmental performance
• Implement data-driven practices to derive insights and make informed decisions
• Develop strategies for client retention and loyalty
• Address client concerns promptly and effectively, ensuring their long-term satisfaction
• Analyze departmental data to identify areas for process optimization
• Streamline department protocols and workflows for enhanced efficiency

Qualifications:

• 3-5 years experience in sales, operations, marketing, customer success, or related fields
• Proven leadership experience
• Strong client management skills
• Exceptional analytical and data-driven decision-making abilities
• Strategic thinker with a visionary mindset
• Excellent communication and negotiation skills
• Excellent organizational skills with meticulous attention to detail
• Great communication, presentation, and people skills
• Solutions-oriented, proactive, and has initiative
• Familiarity with UTAK or POS systems and fintech industry trends is a plus