Get to know our Team:

This function is part of the broader Country Operations group handling end-to-end driver partner quality experiences and merchant partner back-end operations. Part of the group is also actively involved in all Safety, Quality & Fraud related activities. We are a team that:

Celebrates strong collaboration and support and mutual respect.

Is passionate about creating and ensuring value for our driver and merchant partners.

Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.

Helps influence the overall strategic and tactical direction of the company, especially involving that of our driver and merchant partners.

Get to know the Role:

The Automation Operations Specialist is a critical role servicing predominantly the Strategy and Projects Team. The role needs someone who is excellent at designing and executing projects, keen on finding the right processes to make the work efficient via the use of technologies, analytical, has strong organizational skills and can multitask across several projects. The individual must have the ability to program through multiple languages, think strategically, problem solve effectively, as well as the grit and attention to detail to deep dive into certain topics as required. The right candidate should be innovative and can effectively implement various solutions that help cater to the business need for optimization.

The day-to-day activities:

Project Management

Support in assessing the feasibility and requirements of projects

Jointly develop project plans related to design, execution and control stages of the project

Executes in/external projects (including adhoc activities) through a structured and collaborative approach; according to agreed requirements while ensuring flexibility to adapt to in/external factors.

Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner

Cross-functional and cross-vertical collaboration:

Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).

Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.

Understand the needs of the business and the design of the software applications being utilized within the company

Automation of Manual Processes:

Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team

Design, develop, test, and deploy software engineering solutions

Determine and Utilize the right software application to optimize manual work

Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.

Assist with the creation of automation prototypes.

Create dashboards that will display the objective key results for all projects

Support in performing analyses to enable data driven decision making

• Minimum of a Bachelor’s Degree in manufacturing engineering, industrial engineering, electrical engineering, mechanical engineering or similar field
• 2+ years of experience in automation or data analytics
• 2+ years of experience with supply chain, project management, or process improvement
• Proficiency in Power BI, SQL, and Python
• Proficiency in Microsoft Office and Google Sheet
• Solid understanding of computer programming and software development
• Ability to troubleshoot and perform system tests
• Strong leadership and innovative problem-solving skills
• Excellent organizational skills and attention to detail
• Creative thinking skills
• Excellent verbal and written communication skills
• Strong analytical skills
• Ability to communicate well with other members of the development team
• Ability to keep up with the latest technologies
• A desire to continually upgrade technical knowledge