Provide lifecycle support for a porƞolio of Mid‐Market

customers.

Assist Sales teams in maintaining relationships with business

customers through collaboration activity and ongoing sales

growth of the existing customer base.

Work with sales teams to manage and grow a defined

portfolio of customer segments, and deepen, and strengthen

customer relationships.

This will be delivered through ongoing sales activity which will

include retention and growth of customers, as well as

deepening share of wallet. Activities will include welcome calls

and health check campaigns, ongoing sales activity, and

effective case management of port threats.

End‐to‐end account management role, including

working toward a sales target.

Scope for Offshore Midmarket Account Management RFP

Activities may include supporting bill interpretation,

resolution of complaints, and account changes, and acting as a

conduit between sales and the customer.

Escalate issues on behalf of the customers where necessary and provide basic technical support.

Identify opportunities and sell new products to existing

Clients customers.

Promote specific value‐added services as required.

Work with sales channels to understand client requirements and contact.

strategy to deliver growth through new products and retention of existing ones.

Continually seek opportunities to improve customer

experience.

Internal Client referral point for retention, sales escalations, and sales opportunities

Build and maintain strong customer relationships

- At least 5 years of experience in Telco Sales, preferably in business-to-business (B2B) sales setup, enterprise sales

- Experience with long-cycle sales and consultative selling approach

- Leads generation, outbound calling, and appointment setting

- Strong communication and interpersonal skills

- Proven knowledge and execution of successful sales methodologies