The essential functions include, but are not limited to the following: 

• Collecting, reviewing, organizing, and filing tax paperwork  
• Data entry (tax numbers, client information, specific updates, etc.) on multiple platforms  
• Update and maintain accurate and up-to-date trackers for various tax-related campaigns  
• Scan tax forms and documentation 
• Sort mail, tax forms, tax notices, and other hard-copy documentation  
• Organize and pack documents for mailing out to clients and tax authorities 
• Updating SOP for internal tax processes as required 
• Handle incoming phone and email inquiries from clients and business partners about tax withholding and filing obligations 
• Conduct outward phone campaigns to communicate with clients regarding US and Canadian tax-related obligations, and tax and exit document collections.   
• Review client data on a routine basis regarding preparation and review of US Federal and State non-resident withholding on real estate dispositions (i.e., FIRPTA) to ensure timely, accurate, and complete reporting. 
• Work with the Tax Manager to research tax information to support new products, entity structures, proposed transactions or other items as needed. 
• Coordinate with North American and Asia Operations to assist non-resident clients with US and Canadian tax questions and filing obligations. 
• Handle sensitive information in a confidential manner  
• Perform other duties as assigned. 
• Flexible to work outside of normal business hours when necessary. 

• Minimum of a bachelor’s degree (in accounting, finance, taxation, business is an advantage), with at least 2 years of administrative experience or in a related area  
• Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of tax initiatives.  
• Must be numerically inclined and data-driven with strong analytical skills  
• Must be comfortable working in a fast-paced environment.  
• Attention to detail, solid organizational skills with a demonstrated ability to multi-task. 
• Strong written and verbal communication skills. 
• Proven competence with MS Office, experience with CRM and Mail Merge knowledge preferred