• Perform project tasks such as system configuration, training, documentation, and customer follow-up.
• Manage and handle the implementation of multiple projects, ensuring that all tasks are completed on time with little to no oversight.
• Develop a detailed implementation plan by setting proper timelines for project tasks, including requirements gathering, configuration, product training, solution testing, and production rollout.
• Complete customer-facing documentation throughout the implementation process- such as but not limited to meeting presentations, end-of-day report, end-of-activity report, and sign-off agreements.
• Participate in extended learning opportunities with multiple vendors to increase skill and knowledge within the role.
• Develop and maintain positive and productive relationships with clients; good communication skills and understanding clients’ needs

• Minimum 3 years of experience in an Implementation (Professional Services), Implementation Consultants/ Professional Services Consultant position - IT industry experience is highly desired.
• Has excellent verbal and written communication skills in English.
• Knowledgeable of cloud technology, hosted solutions, databases, security and network solutions.
• Trainable in industry-related services and best practices.
• Preferably graduate of IT or related technical course.

KEY SKILLS:

• Communication, influencing and motivation skills
• Leadership and technical skills
• Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; provide constructive feedback and praise; understand and educate others.
• Able to prioritize multiple responsibilities and deliver on commitments, comfortable working in a dynamic environment.
• With hands-on experience with testing, commissioning, installation, implementation, and project scoping and staging.
• Knowledge in incident and problem management is an advantage.
• Possess strong working knowledge of computer system, software and hardware