Service Desk Team Lead
Job Description
Description
- Lead a team to ensure timely resolution of technical issues.
- Manage service desk operations including ticket management and escalation.
- Provide technical guidance and mentorship to team members.
- Collaborate with IT teams to maintain infrastructure and systems.
- Analyze metrics and implement improvements for service delivery.
- Resolve complex technical issues and ensure customer satisfaction.
- Develop and update service desk procedures and training materials.
- Participate in hiring, training, and performance evaluations.
Requirement
- 1+ years of leadership in service desk or desktop support.
- Strong troubleshooting skills across desktop and peripheral technologies.
- Excellent communication and ITIL framework knowledge.
- Bachelor’s degree in Computer Science or related field preferred.
Chris Barroso
HR SupervisorH2 Software
Active this month
Working Location
3rd Floor, Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Others
Company Social Events
Perks Benefits
Company Equipment
Time Off & Leave
Sick Leave, Vacation Leave
Posted on 23 October 2024
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