IT Support | Onsite | Ortigas, Pasig

₱45-55K[Monthly]
On-site - PasigFull-time5-10 Yrs ExpBachelor
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Job Description

Freshdesk3CX

Description

  • Provide remote and on-site technical support to end-users, addressing hardware, software, and network issues.
  • Diagnose and troubleshoot complex technical problems, escalating to higher-level support when necessary.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Manage and maintain IT assets, including inventory, procurement, and disposal.
  • Assist in the implementation and maintenance of IT security measures.
  • Document and track support requests and resolutions in a ticketing system.
  • Work closely with other IT teams to ensure smooth operations and continuous improvement.

Requirements

  • At least 5 years of experience in IT support or a related field within a BPO environment.
  • Strong understanding of computer hardware and software.
  • Proficiency in troubleshooting and problem-solving techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work on a day shift schedule.  
  • Fully work on site from Monday to Friday in Ortigas, Pasig.
  • Day Shift schedule.
  • Experience with remote support tools and technologies.
  • Familiarity with ITIL best practices.
  • Certification in IT support or a related field.
  • Knowledge of BPO industry standards and practices.

Zyren Del Mundo

Baytech BPO CorporationHR Officer

Working Location

9th Floor, One Corporate Centre. Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Others

    Company Social Events, Office Parties

  • Perks Benefits

    Company Equipment, Well-Stocked Pantry

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Sick Leave, Vacation Leave

  • Work-Life Balance

    Flexible Hours

Read More

Posted on 22 October 2024

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