The IT Officer is responsible for the end-to-end management of the company’s IT infrastructure, ensuring smooth day-to-day operations by providing technical support, managing data security, and maintaining all IT equipment. This role also involves monitoring and inventorying IT assets, troubleshooting hardware and software issues, and ensuring the secure and efficient functioning of the company's network and internet services.

Key Responsibilities:

IT Infrastructure Management

• Oversee the company’s entire IT infrastructure, including servers, workstations, network devices, printers, and telecommunication systems.
• Ensure the optimal performance and uptime of the network and internet services, troubleshooting any connectivity issues as they arise.
• Maintain, configure, and update software and hardware systems, ensuring all are functioning efficiently.

Data Security & Management

• Implement and monitor security protocols to safeguard sensitive company data from internal and external threats (e.g., malware, phishing attacks).
• Conduct regular data backups and ensure disaster recovery plans are in place.
• Manage user access rights and permissions, ensuring compliance with data protection regulations and internal policies.

Technical Support

• Provide first-level and second-level technical support to employees, troubleshooting and resolving issues related to computers, printers, software applications, and network connectivity.
• Assist with setting up and configuring workstations, laptops, and other IT equipment for new employees.
• Support users remotely and on-site to resolve IT issues in a timely and efficient manner.

Hardware & Software Maintenance

• Regularly perform preventive maintenance of IT hardware, ensuring the proper functioning of workstations, servers, routers, and other peripherals.
• Install and configure operating systems, software applications, and security updates as needed.
• Maintain and troubleshoot office hardware such as printers, scanners, and network equipment.

Inventory Management of IT Equipment

• Track and maintain an up-to-date inventory of all IT equipment, including laptops, desktops, servers, and networking hardware.
• Monitor the lifecycle of IT equipment, planning for upgrades, replacements, or decommissioning of outdated assets.
• Ensure the proper disposal of old or malfunctioning IT equipment following company policy and environmental guidelines.

Network Administration

• Monitor the company’s LAN, WAN, and internet connections to ensure stable and efficient operation.
• Configure and maintain routers, switches, and firewalls to optimize network performance and security.
• Work with service providers to resolve any external connectivity issues or outages.

End-to-End IT Procedures

• Develop and implement IT procedures for various operations, including troubleshooting, security management, backup processes, and equipment maintenance.
• Ensure compliance with company policies and best practices in all IT-related activities.

System Upgrades & Development

• Propose and implement upgrades to IT infrastructure to meet the growing needs of the business.
• Recommend new software, hardware, and systems that can improve business processes and operational efficiency.
• Test and deploy new IT solutions that align with business goals.

Vendor & Service Provider Management

• Coordinate with external IT vendors and service providers for purchasing, maintenance, and support of IT hardware and software.
• Evaluate and manage third-party IT service providers, ensuring the quality and reliability of their services.

Training & Development

• Provide training to staff on the effective use of hardware and software systems, including security awareness and best practices.
• Develop documentation and user guides for commonly used software and hardware setups.

Qualifications:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent work experience may be considered.
• Experience:
• Proven experience (3+ years) in IT support, network administration, and hardware/software troubleshooting.
• Experience in data security management and disaster recovery planning.
• Knowledge of IT equipment inventory management and procurement.
• Skills:
• Strong technical knowledge of operating systems.
• Proficiency in networking concepts such as LAN, WAN, VPN, and firewall configurations.
• Strong problem-solving and analytical skills, with the ability to troubleshoot hardware and software issues.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Familiarity with cloud-based services, backup solutions, and cybersecurity practices.
• Other Requirements:
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to stay updated on the latest IT trends and technologies.