Customer Service Supervisor

We are seeking a results-driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities, data-driven decision-making skills, and hands-on experience managing customer service teams in a fast-paced environment.

Responsibilities:

Handle customer calls via phone, email, or chat

Provide accurate information about products/services to international clients

Resolve customer concerns efficiently and professionally

Document interactions accurately in the system

Requirements:

High school graduate or above

Excellent English communication skills

Positive attitude and customer-focused mindset

Basic computer skills and ability to learn new systems

Benefits:

Competitive salary with international account premium

Health benefits

Career growth opportunities

Comprehensive training and support