Team Leader

We are currently looking for Team Leader to join a leading BPO company.

This is a great opportunity for individuals who are looking to start or grow their careers in the BPO industry.

Qualifications:

• Bachelor's Degree Graduate
• At least 1 year of experience handling a Healthcare Account in the BPO industry
• With experience handling a team
• Willing to work onsite in Pasig or Makati
• Open to shifting schedules

Job Description:

• Lead, mentor, and manage a team of customer service representatives to achieve performance targets
• Monitor daily operations and ensure KPIs such as productivity, quality, and attendance are met
• Conduct regular coaching, feedback sessions, and performance evaluations for team members
• Handle escalations and complex customer concerns when needed
• Ensure compliance with company policies, procedures, and client requirements
• Coordinate with Operations Managers and other departments to improve team performance
• Prepare and submit daily, weekly, and monthly reports on team performance
• Drive employee engagement and support continuous improvement initiatives

Application Details:

To proceed with your application, please provide the following information:

• Date of Application
• Full Name
• City Address (e.g., Manila, Taguig, Makati)
• Educational Attainment
• Total BPO Experience
• Healthcare/Inbound Sales/Retention Account Experience (if any)
• Preferred Site (Makati or Pasig)
• Availability for Onsite Interview
• Current and Expected Salary

Take the next step in your career—apply today and experience a fast and seamless hiring process.