Description

• Provide excellent customer service and support through various channels including phone, email, and chat.
• Assist customers with inquiries, issues, and requests in a timely and courteous manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and improve service efficiency.
• Participate in training and development sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, Customer Service, Scheduling, Problem Solving, Team Player, Interpersonal Skills, and experience in Call Centre environments
• Responsibilities and Duties: Ability to troubleshoot problems and deliver solutions effectively
• Working Conditions: May require working in shifts, including evenings and weekends
• Qualities and Traits: Strong communication skills and a positive attitude