Description

• Interact with customers via phone, email, and chat to provide assistance and resolve inquiries.
• Maintain a positive and professional attitude while dealing with customer complaints and concerns.
• Document customer interactions and follow up on outstanding issues as needed.
• Collaborate with other team members to streamline processes and improve customer service delivery.
• Assist in training new customer service representatives and sharing knowledge within the team.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, excellent customer service skills, call centre experience is a plus, strong organizational skills
• Responsibilities and Duties: Ability to follow established protocols and procedures while assisting customers
• Qualities and Traits: Strong communication skills, patience, empathy, and a willingness to learn