WHO WE ARE?

Asiatel Outsourcing is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.

WHY US?

Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a CUSTOMER SERVICE REPRESENTATIVE for our prestigious International Financial Account. Contribute to one of our most successful campaigns and be part of our exciting growth journey.

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. The CSR will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process remittances accurately, ensure compliance with regulations, and maintain up-to-date knowledge of our products and services.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.

If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our rapidly expanding FinTech Team! Apply now to seize this extraordinary opportunity.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of Lemonade Technology Inc.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Lemonade Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.

• 1-year Customer Service Representative experience in Call center - international account.
• Excellent communication skills
• Experience in Money Service Business is a plus
• Amenable to work on shifting schedule including weekends
• Willing to work onsite in Ortigas Center Pasig
• Experience in processing remittances and understanding related regulations.
• Proven customer service experience, preferably in a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle transactions with care and maintain honesty.
• Knowledge of CRM systems and practices.
• Ability to work within established procedures and compliance regulations.
• Up-to-date knowledge of company products and services.
• Ability to educate customers on product features and troubleshoot technical issues.
• Reliable attendance and punctuality.
• Ability to work collaboratively with various departments.

GREAT COMPENSATION INCLUSIONS

• Basic Salary Offer starts from 25K up
• Retirement Plan
• Transportation Allowance*
• Rice Allowance
• Medical Allowance
• HMO after 1month*
• Early Regularization*
• Great Office Environment
• All government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay).
• Paid holidays, vacation leave, and professional development opportunities.
• Annual Performance Salary Review*
• Professional development opportunities
• Paid Training and development, Company Events, and more.

Asiatel Outsourcing Company is an equal opportunity employer with a strong commitment to ESG initiatives. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR AN INTERVIEW.