[TAGUIG] Customer Service Representative - Healthcare Account | Open for Newbies

₱15-25K[Monthly]
On-site - TaguigFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

English LanguageCustomer ServiceProblem SolvingTeam PlayerStrong Work EthicInterpersonal SkillsCall CentrePeople Skills

Description

Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.


  • Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
  • Prepare and send patient letters/reports
  • Attach clinical documents to patient charts
  • Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
  • Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
  • Comply with all HIPAA regulations and guidelines

Requirements

• High school graduate, senior high school graduate, associate degree holder, or college-level education

• with or without experience BPO experience

• Strong written and verbal communication skills

• Excellent listening abilities

• Passion for delivering quality customer service and ensuring patient satisfaction

• Ability to handle phone calls effectively

• Willingness to work a flexible, shifting schedule


Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.



Pay: Php18,000.00 per month + Benefits!


Benefits:

• Company Christmas gift

• Company events

• Employee discount

• Health insurance

• Life insurance

• Paid training

• Promotion to permanent employee


Supplemental Pay:

• 13th month salary

• Overtime pay

Hazel Ann Tenorio

Recruitment SpecialistSynlink Recruitment Outsourcing Co. Inc.

Active today

Working Location

L3, 311, Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines

Posted on 27 November 2024

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