Customer Service Representative
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Maintain customer records and follow up on inquiries.
- Assist in resolving issues and providing product information.
- Collaborate with internal teams to enhance customer satisfaction.
Requirements
- Educational Qualifications: High school diploma or equivalent; additional training in customer service preferred.
- Experience Level: Less than 1 year of experience in customer service or related field.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in using customer service software.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain records, and provide product information.
- Working Conditions: Office environment; may require working evenings and weekends.
- Qualities and Traits: Patience, empathy, attention to detail, and a positive attitude.
Lea Cuadra
Exccell Workforce Solutions Corp.HR Manager
Active today
Working Location
SM Megamall Building A. EDSA, corner Doña Julia Vargas Ave, Ortigas Center, Mandaluyong, 1555 Metro Manila, Philippines
Posted on 12 November 2024
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