Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
Janela Kaye Venzon
Recruitment Sourcing AssociateSynlink Recruitment Outsourcing Co. Inc.
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Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Customer Communication: Efficiently handle inbound requests and outbound outreach via phone, chat, email, and social media.
Dispute & Issue Resolution: Fix customer problems on the spot, including tracking shipments, processing returns, and resolving payment issues.
Data & Account Upkeep: Log every interaction details, open new customer accounts, and update billing details in the CRM.
Product Knowledge: Keep up to speed on all company products and guidelines to provide reliable support.
Smart Escalations: Spot complex cases early and route them to supervisors or technical support when needed.
Working Location
TP Rockwell. 4/F, Octagon Building, San Miguel Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
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Posted on 15 Jun 2026
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