Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.
Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.
Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.
Escalation: Identify complex network or system bugs and escalate them to the tier-2 engineering or specialist teams.
Janela Kaye Venzon
Recruitment Sourcing AssociateSynlink Recruitment Outsourcing Co. Inc.
Active within three days
Working Location
Rockwell Business Center, Pasig, Metro Manila, Philippines
Posted on 11 Jun 2026
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