The Customer Service Associate (CSA) is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services, and communicating effectively with team members.
Duties and Responsibilities:
• Communicate with customers – F2F, phone, email, or chat.
• Validate completion of customer documents and requirements
• Assist and advise on customer enquiries and concerns.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Document and keep records of customer interactions, process customer accounts, based on the latest set of requirements and guidelines
• Follow communication procedures, operational guidelines, and policies set by the management and client.
WHAT WE OFFER?
Mark Anthony Segovia
Trinity Workforce Solutions, Inc.Recruitment Specialist
Active today
A. Bonifacio Ave, Marikina, 1800 Metro Manila, Philippines, A. Bonifacio Ave
Posted on 18 October 2024
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