eCollect is seeking a motivated Collection Officer to manage a portfolio of UK-based debt recovery accounts.

In this role, you will engage with debtors to recover outstanding balances, negotiate suitable payment arrangements, maintain accurate case records, and deliver positive customer outcomes while ensuring all collection activities comply with applicable laws, client requirements, and company policies.

This is an excellent opportunity to join a growing international organisation that values professionalism, customer service, and career development.

Responsibilities

1. Manage a portfolio of UK debt recovery accounts/
2. Contact debtors by telephone to discuss outstanding balances and negotiate appropriate payment solutions.
3. Negotiate and maintain payment arrangements in accordance with company and client guidelines.
4. Maintain accurate and comprehensive case notes within the debt management system.
5. Meet individual and team productivity, quality, and compliance targets.
6. Identify disputed, vulnerable, or hardship cases and escalate them in accordance with company procedures.
7. Ensure all collection activities comply with applicable UK legislation, client requirements, and eCollect policies.
8. Work collaboratively with team members and management to achieve operational objectives.

Job Requirements

1. Hybrid work arrangement, with a combination of office and work-from-home days.
2. Willing to work Monday to Friday, 4:00 PM to 12:00 Midnight (Philippine Time), aligned with UK business hours.
3. Must have a reliable internet connection and an appropriate work-from-home setup for remote work.
4. Willing to report to the Makati office when required.