Job Responsibilities:

• Customer Service and Collections Handling
• Inbound and Outbound Call Management
• Customer Inquiry Resolution and Complaint Handling
• Account Information Accuracy and Timely Processing
• Effective Communication (Calls, Email, Helpdesk)
• Internal Coordination and Team Collaboration
• CRM Monitoring and Escalation Management
• Call Documentation and Records Management
• Data Encoding and Records Updating (CIS Handling)
• Debit/Credit Memo Preparation
• Payment Arrangement Recommendation and Account Endorsement
• Delinquent Account Handling and Fraud Escalation
• Risk Identification and Reporting
• Collection Target Achievement and Service Compliance

Qualifications:

• Graduate of any 4-year Business course or any related field

• Fresh graduates

• Strong active listening and problem-solving skills

• Excellent customer service orientation

• Communication skills

• Critical Thinking