Call Center Agent | CSR for US Telco

₱20-25K[Monthly]
On-site - PasayFull-time<1 Yr ExpHigh/Senior High School
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Job Description

English LanguageCustomer ServiceProblem SolvingTechnical SkillsSales Pitching and ClosurePeople SkillsTeam Player

Description

  • Provide exceptional customer support via phone, email, and chat.
  • Resolve customer inquiries and complaints efficiently and professionally.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to enhance customer experience.
  • Familiarize and promote company products and services.
  • Adhere to company policies and procedures while delivering service.

Requirement

  • Educational Qualifications: At least a High/Senior High School degree is required.
  • Experience Level: Less than 1 year of experience in customer service preferred.
  • Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
  • Working Conditions: Amenable to work with shifting & graveyard schedules.
  • Qualities and Traits: Patient, adaptable, and a team player with a strong work ethic.

Angelique Salazar

HR OfficerAlorica

Working Location

Ground Floor, Three E-Com Center. Bayshore Ave, Pasay, Metro Manila, Philippines

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Incentives, Quarterly Gifts

  • Government Mandated Benefits

    13th Month Pay, Employee Loan

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More

Posted on 12 December 2024

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Alorica

Series C

>1000 Employees

BPO & Call Center

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