Call Center Agent
Staffing co.
Job Description
Description
- Handle incoming customer calls with professionalism and empathy.
- Provide accurate information about products and services.
- Resolve customer inquiries and complaints efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service quality.
- Meet performance metrics and targets.
- Participate in training sessions and skill development.
Requirements
- Job Title: Call Center Agent
- Educational Qualifications: Minimum High/Senior High School diploma.
- Experience Level: No prior experience required.
- Skills and Competencies: Proficiency in English, strong customer service abilities, effective problem-solving skills, robust work ethic, familiarity with call center operations, and being a team player.
- Responsibilities and Duties: Handling customer inquiries, resolving issues, providing product information, and maintaining a high level of customer satisfaction.
- Working Conditions: Office environment, may involve shift work including evenings and weekends.
- Qualities and Traits: Excellent communication, patience, adaptability, and a positive attitude.
Jayvee Mercado
HR ManagerStaffing co.
High response rate
Working Location
1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines
Posted on 27 November 2024
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