Position: Night Shift Call Center Agents (Fluent English Speakers)

Location: Ortigas Center Manila, Philippines

Salary: PHP 23,500 Monthly Basic (37k Monthly OTE)

Schedule: Monday to Friday, 3:30 PM - 2:00 AM

ONSITE ONLY JOB IN PASIG DO NOT APPLY IF YOU CANNOT COMMUTE TO PASIG

Are you an exceptional communicator with a passion for customer service? If you thrive in a fast-paced environment and are looking for an exciting opportunity, we invite you to join our dynamic team as a Night Shift Call Center Agent.

• Conduct outbound calls with professionalism and courtesy.
• Provide accurate product and service information to customers.
• Achieve or exceed sales targets and key performance indicators (KPIs).
• Input Precise and accurate information on the system.

Benefits:

• Competitive salary of PHP 23,500 per month, plus additional commission opportunities.
• Ongoing training and professional development.
• Clear pathways for career advancement.
• A supportive and collaborative work environment.

If you are committed to delivering outstanding customer service and are eager to advance your career, we would love to hear from you. Apply now to become a Night Shift Call Center Agent and start making a meaningful impact today.

• Educational Qualifications: High school diploma or equivalent; further education or certification in customer service is a plus.
• Experience Level: Entry-level; no previous experience required but is advantageous.
• Skills and Competencies:
• Excellent command of the English language, proficient in customer service, adept in problem-solving, strong work ethic, basics of account management, team player, sales skills including pitching and closing, and exceptional people skills.
• Availability to work night shifts.
• Excellent problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.
• Responsibilities and Duties: Respond to customer inquiries, handle and resolve customer complaints, provide product and service information, manage customer accounts, and process orders, forms, and applications.
• Working Conditions: Fast-paced call center environment, requires shift work including nights and weekends, and prolonged periods of sitting.
• Qualities and Traits: Patience, empathy, resilience to stressful situations, excellent communication, and interpersonal skills, adaptability, and a positive attitude toward customer satisfaction.