A Customer Service Representative’s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks:

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Educational Qualifications: Minimum of a bachelor's degree.
• Experience Level: Less than 1 year of experience in customer service roles.
• Skills and Competencies: Excellent customer service skills, adept at both verbal and written communication, proficient in the English language.
• Responsibilities and Duties: Addressing customer inquiries, resolving complaints, maintaining customer satisfaction, understanding company policies.
• Working Conditions: Office setting, may require weekend or evening hours, potentially answering phone calls and emails.
• Qualities and Traits: Patience, empathy, attentiveness, ability to work under pressure, adaptability.