BPO Quality Control (Mandarin)
Job Description
Description
- Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
- Audit day-to-day call transactions to ensure quality standards are meet.
- Participate in team meetings to discuss call trends.
- Real-time reporting and documentation of potential complaints.
- Ensure that agents comply with the company's policies and procedure
Requirement
- Complete Statutory Requirements
- Bachelor’s Degree
- Not more than 35 y/o
- At least 1-3 years solid experience as QC
- Knows Mandarin (speak, read, and write)
- Experienced handling Mandarin / Chinese Account
Irem Clarice Reyes
HRBD HeadTamaray People Solutions Corporation
Active this week
Working Location
23RD, Tamaray People Solutions, 23rd Floor, Tower, 6789 Ayala Ave, Makati, 1206 Metro Manila, Philippines
Posted on 19 November 2024
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