• Track all the changes / updates in RCM and share it with the leadership team
• Good knowledge of US healthcare and the RCM process
• Should have thorough knowledge of all / major the Billing software
• Responsible to conduct live account training to the trainees after the initial theory training and share the assessment reports with the Quality team
• Prepare action plan to improve the performance of the trainees who have not cleared the assessment
• Conduct bi-weekly reviews and measure the performance of trainees during the OJT phase
• Conduct Process Knowledge training depending upon the agreed timelines with Operations
• Excellent communication, presentation, and interpersonal skills
• Minimum of 3 years of experience as Part Time Process trainer position
• Knowledge of US culture
• Solid knowledge of the latest corporate training techniques
• Excellent time management and organizational skills
• Must demonstrate the ability to work independently prioritize multiple objectives in a rapidly changing environment

Compliance

• Ensure privacy and security in the operation and in the operation area that includes work from office and home.
• Ensure you have acknowledged all the Organizational policies as per HR Procedure
• Ensure you are attending the Compliance awareness and refresher sessions & other security training programs as per L&D Procedure
• Ensure you are aware of agreed SLA of the projects you are working
• Follow all the Information security guidelines
• Report any Security & Privacy incidents to your reporting manager/ HR/Compliance Team/CISO
• Ensure Confidentiality, Integrity & Availability of Data/information you handle
• Adhere to the NDA & confidentiality Agreement
• Adhere to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC

• Excellent RCM domain knowledge
• Good Analytical and Interpersonal Skills
• Excellent Oral and Written Communication Skills
• Well versed in Soft Skill, V&A and training methodologies
• Excellent Communication, Presentation and Interpersonal skills
• Experience: 3-5 Years Relevant Exp.